How can I make a purchase on the website?
Simply navigate to the sign up/sign in, and when logged in to your profile, click on buy and then follow through with the steps of choosing your preferred digital coin, inputting a valid wallet address, inputting the desired amount, making payment to the account details provided and then submitting your order.
How can I track my transactions on the blockchain web?
Simply click on the said transaction on your dashboard and further options would pop up, one of which says track transaction, which enables you to track the transaction from when processed till when fully confirmed on the blockchain, and also copy the transaction hash.
How do I know I have successfully placed an order?
After uploading a payment receipt and clicking on proceed, you will be redirected to a page which says "Transaction processing", after which you will see the said transaction on your dashboard and also receive a confirmation mail of your order.
Why is my transaction marked as failed?
Transactions could fail for a couple of reasons ; either you uploaded an invalid wallet address, your payment wasn’t received , your payment receipt uploaded cannot be confirmed, or you simply made a duplicate order, either of which you will see stated when you click on the transaction for further options.
What to do when I have a failed order?
Quickly contact our support team via the on site live chat for your transaction to be quickly looked into.
What to do when my wallet address expires?
We always advice not to use a wallet address that expires within a short period of time because of certain factors, one of which might result from unforeseen delay in receiving payment. If your wallet address expires before your transaction is processed however, quickly reach out to support on the platform you are funding.
How to contact us?
You can reach out to us via the blue live chat button at the bottom right hand side of the Website, view support centre, or by clicking on report transaction when you click on a failed transaction for further options.
Are exchange rates negotiable?
Exchange rates are not negotiable because we have carefully made the best market rate available after putting several factors into consideration such as sending fees and market volatility.
Do you have refund policies?
We have an inflexible non refund policy because the process to completely facilitate an order begins immediately an order is received, and the transaction is processed immediately payment is received. However, a refund would be made in a case whereby a duplicate payment was made mistakenly.
How do I know which digital coins are available for purchase?
After signing in to your profile, navigate to the buy Button and then click on select digital coin.
Does the payment information change on the website?
Yes, the account details for payment on our website can change, and as such you are advised to always visit the website and follow through with the steps of purchase, and not to save the previous account details and make payment before even coming on to the Website.
Can I make a purchase outside the minimum and maximum amounts for purchase?
No, it is impossible to make a payment outside the stated range of values.
Can people from outside Nigeria make a purchase?
Yes, if only they can make a Naira payment.